Terms and Conditions of Ski The Tasman
BOOKING DETAILS
Minimum numbers
Individuals are welcome to book, but we need a minimum of 4 total bookings to operate each day. Reservations are accepted on the basis that we are working to meet these minimum numbers, but are not guaranteed. Ski The Tasman ex-Queenstown requires a minimum of 4 people, rates for smaller groups is available on application.
Cancellation Policy
Please see the cancellation policy detailed on our Terms and Conditions of booking below.
Children. Are there age restrictions, or a minimum age?
Ski The Tasman is family-friendly, but glacier skiing can be beyond younger children. The minimum age is 10 years, and is dependent on the child’s ability. Supervising adults must be prepared to ski at the pace of their children.
What if the weather turns bad?
Ski The Tasman operates only in “fine weather”. There is no booking fee if we cannot operate due to poor weather. Any pre-payments will be fully refunded.
Fine weather means high visibility and light to moderate wind. On average we operate 4 days per week.
The decision to operate (or not) is made by around 07:15 to 07:30 each day. However, if you stay in Mt Cook Village we can take advantage of late weather clearances, and start later.
New Zealand has a temperate maritime climate, and very changeable weather patterns. We encourage you to have flexibility in your plans. We can “carry over” bookings to the following day if requested.
If conditions change and we can only ski one run there will be a refund of NZ$325 per person.
Refunds
In the unlikely event conditions mean we can only ski one run guests are entitled to a refund of $325 per person. Refunds are not due to guests who elect to shorten the day due to fitness, lack of ability, or injury.
Terms and Conditions of Ski The Tasman
Minimum Numbers
A minimum of 4 bookings is required to operate on a given day. Individual bookings are welcomed. Bookings are accepted on the basis that reservations will be coordinated to achieve minimum numbers.
Reconfirmation
All guests need to reconfirm with us no later than 5pm the day before skiing.
We reserve the right to cancel reservations if customers fail to reconfirm bookings, we cannot contact you, and there is pressure for seats. This may incur a charge (see Cancellations below).
Reconfirming allows us to pass on important details about meeting points, weather, equipment, and snow conditions.
Booking Restrictions
Guests must be 18 years or older to make a booking. Persons under 18 years old require a parent or guardian accompanying them. The parent/guardian must complete the registration form prior to skiing.
Children
There is no child rate. Persons less than 18 years old must have their registration forms completed by an accompanying adult.
The minimum age is 10 years. We reserve the right to refuse to carry children if experience and conditions are, in our opinion, not appropriate. Supervising adults must be prepared to ski at the pace of the children.
Snowboarders
Ski The Tasman is for skiers only. There is some traversing and the lower glacier is too gently angled for easy riding.
Weather Dependant
Ski The Tasman is a weather dependent activity. We reserve the right to cancel if weather is not safe/suitable for the aircraft or skiing. Guests may transfer to another day, if space, weather, and itineraries allow.
Alpine Guides reserves the right to change the duration of the ski day around changing weather conditions or other circumstances beyond our control.
Cancellations
We guarantee a refund of deposits (or no charge) if your cancellation is received by 5pm the day before skiing. No-shows or failure to cancel prior to 5pm the day before will result in full payment. There is a strict 100% charge for customers who do not show and the weather is operable.
Cancellations should be made by phone (+64 3 435 1834) or in person. If emailing ensure you give more than 24 hours notice.
Refunds
In the unlikely event we must shorten the ski day to one run, due to weather or snow conditions guests are entitled to a refund of $325 . Refunds are not due to guests who elect to shorten the day due to fitness, lack of ability, or injury.
If payment was made by credit card the refund will be credited to the same card. Charges or refunds will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder’s statement.
Packages with accommodation – the Hermitage hotel cancellation policy
– All reservations are subject to availability.
– Reservations may be cancelled up to 48 hours prior to arrival without incurring cancellations or no show charges.
– Reservations cancelled within 48 hours of arrival will incur a cancellation charge of one night’s accommodation.
– Reservations that are neither cancelled not taken up by the guest will incur a no show charge of one night’s accommodation. In such a situation any further nights included in the reservation will be automatically cancelled.
DISCLAIMER
Ski The Tasman takes place in an uncontrolled, serious high alpine environment. Skiing, snowboarding, and flying in mountain areas carries a certain element of risk.
These risks include, but are not limited to:
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Avalanches
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Rock or ice fall
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Falling
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Crevasse hazard
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Weather and other environmental hazards
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Human related hazards caused by participants
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Aircraft failure
Alpine Guides has been operating glacier and heliskiing activities since 1974. In that time we have had more than 60,000 skier days.
Since that time there have been accidents, including fatalities in our ski operations. There have been no serious accidents on Ski The Tasman since 1978.
Anyone participating with Ski The Tasman must understand that despite the experience and qualifications of our guides, we cannot provide a 100% guarantee of safety in this environment.
Participants registering for our activities are required to follow their guide’s instructions explicitly.