Do flights operate in poor weather, and what if my flight is cancelled?

Flights run only in suitable weather. If conditions aren’t safe or scenic, your flight may be delayed, rerouted, or cancelled. You’ll be offered options to rebook, switch to a comparable route, or receive a refund in line with the operator’s policy. Weather decisions are made as early as practical.

Will we definitely land on snow or a glacier?

Snow or glacier landings are planned when conditions allow, but they’re never guaranteed. Pilots choose the safest, best landing on the day based on snow cover, wind, visibility, and group comfort. If a landing isn’t possible, you’ll still enjoy extended scenic flight time and outstanding alpine views.

Where do flights depart, and how long is the drive from Queenstown?

Flights depart the Glenorchy Airstrip. It’s a scenic 45–60 minute drive from central Queenstown along Lake Wakatipu. Allow extra time in peak seasons for traffic, photo stops, and parking. If you’re unfamiliar with the road, plan a small buffer so check-in stays relaxed and on time.

What time should I arrive for check-in?

Arrive 20–30 minutes before your scheduled departure. This allows time for weighing, a brief safety briefing, seating allocation, and any last-minute weather updates. Arriving early helps the crew keep to schedule and maximises your chances of flying the optimal route for conditions on the day.

What should I wear and bring on the day?

Wear closed-toe shoes and warm layers year-round; sunglasses are useful. In winter or for snow landings, a hat and gloves help. Bring a small camera or phone—straps are recommended. Sun protection is handy even on cool days. Large bags are best left in your vehicle.

Are there child fares or age guidelines?

Child fares are available on selected flights. Age ranges and pricing can vary by product and season, and will be shown during booking. Infants or younger children may require specific seating arrangements for safety. If travelling as a family, advise ages and weights when booking to streamline seating.

Are there weight limits or seating requirements?

For safety and performance, helicopters have individual seat and total weight limits. Guests are weighed at check-in, and seating is allocated for balance. If a separate seat is required, standard fares apply. If you have comfort or seating preferences, mention them when booking or during check-in.

How many passengers are on each helicopter?

Fleet and configurations vary, but most scenic flights carry small groups—typically four to six guests plus the pilot. Private charters can be arranged for couples, families, or groups wanting exclusive use. If you prefer a specific configuration, check availability for your chosen date and time.

I’m nervous or get motion sickness—can I still fly?

Yes. Scenic routes are generally smooth, and pilots fly gently when conditions allow. If you’re anxious, let the team know so they can seat you appropriately and brief you on what to expect. If you’re prone to motion sickness, consider suitable remedies before arrival and avoid heavy meals.

Can I bring a backpack, drone, or professional camera gear?

Small soft bags and standard cameras are fine, subject to weight and space. Loose items must be secure around helicopters. Drones are generally not permitted in national parks or near airfields without permits and operator approval. Always ask in advance if you plan to bring specialised equipment.

What happens if Milford Sound is clouded in or the route closes?

Fiordland weather can change quickly. If Milford isn’t suitable, pilots may offer an alternative fiord, alpine basin, or glacier route with an equivalent scenic experience and landing opportunity when possible. If alternatives aren’t viable, you’ll be rebooked or refunded in line with the operator’s policy.

Do you offer private charters, proposals, or bespoke itineraries?

Yes. Private charters are popular for proposals, photography, and tailored itineraries—think exclusive Earnslaw Burn time, extended landing stops, or pairing with a hike or picnic. Share your timing, group size, preferences, and special requests, and the team can suggest the right aircraft and route.

Can I change my booking if my plans shift?

Date and time changes are usually possible with reasonable notice and subject to availability. Weather disruptions are handled flexibly with rebooking or refunds per policy. In peak periods, earlier notice improves options. Check your confirmation for cut-off times, or contact the team for assistance.